Americans and Cybersecurity
Cyberattacks and data breaches are facts of life for government agencies, businesses and individuals alike in today's digitized and networked world. Just a few of the most high-profile breaches in 2016 alone include the hacking and subsequent
Data security is a personal issue for many Americans: The survey finds that a majority of the public has noticed or been notified of a major data breach impacting their sensitive accounts or personal data. The survey examined several different types of data theft and found that 64% of U.S. adults have been impacted by at least one of them:
- 41% of Americans have encountered fraudulent charges on their credit cards.
- 35% have received notices that some type of sensitive information (like an account number) had been compromised.
- 16% say that someone has taken over their email accounts, and 13% say someone has taken over one of their social media accounts.
- 15% have received notices that their Social Security number had been compromised.
- 14% say that someone has attempted to take out loans or lines of credit in their name.
- 6% say that someone has impersonated them in order to file fraudulent tax returns.
And beyond these specific experiences, roughly half of Americans (49%) feel that their personal information is less secure than it was five years ago. Around one-in-five (18%) feel that their information has gotten more secure in recent years, while 31% feel that their information is about as safe as it was five years ago. Americans age 50 and older are especially likely to feel that their personal information has become less safe in recent years: 58% of Americans in this age group express this opinion, compared with 41% of those ages 18 to 49.
In addition, many Americans lack faith in various public and private institutions to protect their personal information from bad actors. They express some level of concern about a variety of entities, ranging from telecommunications firms to credit card companies. But their fears are especially pronounced for two institutions in particular: the federal government and social media platforms. Some 28% of Americans are not confident at all that the federal government can keep their personal information safe and secure from unauthorized users, while 24% of social media users lack any confidence in these sites to protect their data. By contrast, just 12% of Americans (and 9% of social media users) have a very high level of confidence that these entities can keep their personal information safe and secure.
Many Americans fail to follow cybersecurity best practices in their own digital lives
At the same time that they express skepticism about whether the businesses and institutions they interact with can adequately protect their personal information, a substantial share of the public admits that they do not always incorporate cybersecurity best practices into their own digital lives.
This lack of adherence to best practices begins with the ways that Americans keep track of the passwords to their online accounts. Cybersecurity experts generally recommend password management software as the safest and most secure way to track and maintain online passwords.
Still, just 12% of internet users say that they ever use password management software themselves – and only 3% say that this is the password technique they rely on most. Instead, roughly two-thirds (65%) of internet users say that memorization is the main or only way they keep track of their online passwords – and another 18% rely primarily on writing their passwords down on a piece of paper. In other words, fully 84% of online adults rely primarily on memorization or pen and paper as their main (or only) approach to password management.
Cybersecurity resources
Cybersecurity experts recommend a number of “best practices” and resources for consumers to minimize their exposure to security breaches.
General information on cybersecurity: