Pew Research Center has a history of studying online harassment. This report focuses on American adults' experiences and attitudes related to online harassment. For this analysis, we surveyed 10,093 U.S. adults from Sept. 8 to 13, 2020. Everyone who took part is a member of the Center's American Trends Panel (ATP), an online survey panel that is recruited through national, random sampling of residential addresses. This way nearly all U.S. adults have a chance of selection. The survey is weighted to be representative of the U.S. adult population by gender, race, ethnicity, partisan affiliation, education and other categories. Read more about the 

A Pew Research Center survey of U.S. adults in September finds that 41% of Americans have personally experienced some form of online harassment in at least one of the six key ways that were measured. And while the overall prevalence of this type of abuse is the same as it was in 2017, there is evidence that online harassment has intensified since then.

To begin with, growing shares of Americans report experiencing more severe forms of harassment, which encompasses physical threats, stalking, sexual harassment and sustained harassment. Some 15% experienced such problems in 2014 and a slightly larger share (18%) said the same in 2017.

While men are somewhat more likely than women to experience harassment online, women are more likely to be upset about it and think it is a major problem. Some 61% of women say online harassment is a major problem, while 48% of men agree. In addition, women who have been harassed online are more than twice as likely as men to say they were extremely or very upset by their most recent encounter (34% vs. 14%). Conversely, 61% of men who have been harassed online say they were not at all or a little upset by their most recent incident, while 36% of women said the same. Overall, 24% of those who have experienced online harassment say that their most recent incident was extremely (10%) or very (14%) upsetting.

One-in-five adults report being harassed online for their political views

Those who have been harassed were then asked whether they believed certain personal characteristics – political views, gender, race or ethnicity, religion or sexual orientation – played a role in the attacks. Fully 20% of all adults – or 50% of online harassment targets – say they have been harassed online because of their political views. At the same time, 14% of U.S. adults (33% of people who have been harassed online) say they have been harassed based on their gender, while 12% say this occurred because of their race or ethnicity (29% of online harassment targets). Smaller shares point to their religion or their sexual orientation as a reason for their harassment.

Each of these reasons has risen since the Center last asked these questions in 2017. There have been 6 percentage point increases in the shares of Americans attributing their harassment to their political views as well as gender. Race or ethnicity, sexual orientation and religion each saw a modest rise since 2017.

There are several demographic differences regarding who has been harassed online for their gender or their race or ethnicity. Among adults who have been harassed online, roughly half of women (47%) say they think they have encountered harassment online because of their gender, whereas 18% of men who have been harassed online say the same. Similarly, about half or more Black (54%) or Hispanic online harassment targets (47%) say they were harassed due to their race or ethnicity, compared with 17% of White targets.

While small shares overall say their harassment was due to their sexual orientation, 50% of lesbian, gay or bisexual adults who have been harassed online say they think it occurred because of their sexual orientation.² By comparison, only 12% of straight online harassment targets say the same. Lesbian, gay or bisexual online harassment targets are also more likely to report having encountered harassment online because of their gender (54%) compared with their straight counterparts (31%).

Men and White adults who have been harassed online are particularly likely to say this harassment was a result of their political views. Harassed men are a full 15 percentage points more likely than their female counterparts to cite political views as the reason they were harassed online (57% vs. 42%). Similarly, White online harassment targets are 18 points more likely than Black or Hispanic targets to point to their political views as the reason they were targeted for abuse online.

And while there are some partisan differences in citing political views as the perceived catalyst for facing harassment, these differences do not hold when accounting for race and ethnicity. For example, White Democrats and Republicans, including independents who lean toward each respective party, who have been harassed are about equally likely to say their political views were the reason they were harassed (55% vs. 57%).

Most online harassment targets say their most recent experience occurred on social media

As was true in previous Center surveys about online harassment, social media continue to be the most commonly cited online venues where harassment takes place. When asked where their most recent experience with online harassment occurred, 75% of targets of this type of abuse say it happened on social media.

By comparison, much smaller shares of this group mention online forums or discussion sites (25%) or texting or messaging apps (24%) as the location where their most recent experience occurred, while about one-in-ten or more cite online gaming, their personal email account or a dating site or app. In total, 41% of targets of online harassment say their most recent experience of harassment spanned more than one venue.

While social media are the most commonly cited online spaces for both men and women to say they have been harassed, women who have been harassed online are more likely than men to say their most recent experience was on social media (a 13 percentage point gap). On the other hand, men are more likely than women to report their most recent experience occurred while they were using an online forum or discussion site or while online gaming (both with a 13-point gap).

Most Americans are critical of how social media companies address online harassment; only a minority say users should be able to hold sites legally responsible

While most Americans feel that harassment and bullying are a problem online, the way to address this issue remains up for debate. The policies used to combat harassment and the transparency in reporting how content is being moderated vary drastically across online platforms. Social media companies have been highly criticized for their current tactics in addressing harassment, with advocates saying these companies should be doing more.

The public is similarly critical of social media companies. When asked to rate how well these companies are addressing online harassment or bullying on their platforms, just 18% say social media companies are doing an excellent or good job. Much larger shares – roughly eight-in-ten – say these companies are doing an only fair or poor job.

Despite most Americans being critical of the job social media companies are doing to address harassment, some are optimistic about a variety of possible solutions asked about in the survey that could be enacted to combat online harassment.

About half of Americans say permanently suspending users if they bully or harass others (51%) or requiring users of these platforms to disclose their real identities (48%) would be very effective in helping to reduce harassment or bullying on social media.

Around four-in-ten say criminal charges for users who bully or harass (43%) or social media companies proactively deleting bullying or harassing posts (40%) would be very effective.

Temporary bans are deemed the least effective solution about which respondents were asked. A third (32%) of Americans say users getting temporarily suspended if they bully or harass others would be a very effective measure against harassment. When it comes to holding social media companies accountable for the harassment on their platforms, few think personal lawsuits should be the solution. A third of adults say people who have been bullied or harassed by others on social media should be able to sue the platforms where the harassment occurred, whereas a much larger share – 63% – believe targets of online abuse should not be able to bring legal action against social media sites.