An AI-Powered Analysis of our Postal Service Through Tweets

Author:Murphy  |  View: 29623  |  Time: 2025-03-23 19:13:58

Deciphering Customer Voices with AI

Image by Author: AI generated sentiment and topic for #royalmail

Introduction

My partner and I usually experience an excellent postal service. Most of the time letters arrive to our home un-opened and delivered in a timely fashion. That's why when our post didn't arrive for a few weeks we thought it was quite strange. After some diligent web searching, we discovered the most likely cause to this service disruption was strikes. As a data scientist this whole episode got me thinking…

Is there a way to leverage online data to track these types of incidents?

The answer to this question is yes, and I have already built a prototype which is available for you to play with. I recommend doing so before reading on as it will give you a feel for things before getting into the technical details.

Tags: AI Data Science Editors Pick Machine Learning NLP

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